Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@ovellos.com with your order number and reason for the return request.
Please note: Ovellos partners with multiple fulfillment providers and warehouses to carefully source and ship products. Because of this, return addresses may differ from the address listed on the original delivery package. Do not send items back to the address shown on your package unless instructed by our support team.
If your return is approved, we’ll provide return instructions, including the correct return address and any additional shipping information needed to process your return. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at support@ovellos.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care goods (such as beauty and skincare products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item before purchasing.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item (once approved) and place a new order separately.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at support@ovellos.com.